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BOUNX Player App

CANCELLATION & REFUNDS

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01

Go to your Schedule

Open the Navigation Menu from the Map.
Tap on your Schedule next to your profile picture.

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02

Select a Class

Find the class that you want to cancel and tap on the arrow indicated to select this class.

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03

Select Class to Cancel

Scroll down the class ticket and tap on [ CANCEL SESSION ]

 

Cancellation Policy Note:

CANCEL 10 HOURS BEFORE CLASS: 20% REFUND CANCEL 48 HOURS BEFORE CLASS: 50% REFUND CANCEL 7 DAYS BEFORE CLASS: 97% REFUND

 

NOTE: Each person is only allowed 2 cancellations/refunds per term

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04

Confirm your Cancellation

Select the classes you want to cancel by selecting them, then tap on [ CANCEL SESSION ] to confirm. You may re-book other sessions in that class like normal.

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